Neck Sofa Warranty and Return Policy

Effective February 1, 2015

The "Return Policy" herein states the terms and conditions that are in effect for all retail sales as of this date. We have selected a simple to understand format, so our customers have no difficulty understanding this Policy.

When you order a Neck Sofa from our website ( you are purchasing a quality manufactured product that is made with top grade material and components. Each Neck Sofa is inspected for any defects at point of manufacturing and also hand inspected prior to packaging and leaving our warehouse. They pass a careful final inspection before the shipping label goes on.

We warranty our product against any defects of workmanship or materials used. The warranty period is for a term of 90 days from the date your order is processed (paid) and shipped by Commercial Carrier. If you have a warranty claim please send us an email to explaining the problem and include purchaser name, address and phone number. A customer service representative will be in touch within 24 hours to assist you.

We do not warrant against physical abuse or misuse of any kind whatsoever. Care Instructions for the product are found by referring to the "User Guide" on this page: and we suggest you refer to these Instructions to maintain your warranty assurance. If you properly care for your Neck Sofa you'll enjoy many years of superior comfort and enjoyment.

In the event you decide to return your purchase for whatever reason, we provide a 30 day examination period of the Neck Sofa from the day your order is processed.

If you decide to return the product please follow these easy directions:

  1. Send an email to, indicating the original name in which the order was placed, your phone number and address to where the product was originally shipped. We could request a photo of the defect found on the product or any warranty issue of workmanship.
  2. You will receive by return email a unique Return Merchandise Authorization number (RMA#) Print that email and include it into the package you are returning. Write the RMA# clearly on the outside of the package.
    (It is advisable to save the original packaging in which you received your Neck Sofa during this initial time.)
  3. Ship the product back with a Commercial Carrier which provides you "Tracking Information or Number". Return shipping costs are your responsibility. Remember, we provided free shipping to you.

Return Address:
NS Returns
c/o PI Warehouse
3718 Tamiami Trail
Port Charlotte, FL 33952-8309

Please Note
A product that is abused, torn, soiled, shows excessive wear or is not in original packaging or marketable condition will not be accepted as a return for full refund. Please be careful and considerate how you treat or handle your Neck Sofa.

We are very careful how we handle your Neck Sofa, so be careful how you handle the product, if you elect to return it.

Thank you, we don't believe you'll be using a Return Policy but just in case, we wanted it simple and fair.

Should you have any questions regarding the Warranty or Return Policy, please write to